Karl interviews Ben Niernberg from MNJ Technologies. MNJ is an MSP that also helps other MSPs resell phone services and Internet connectivity. Ben currently oversees all sales, marketing, services and vendor management relations for MNJ Technologies. Before joining MNJ, he spent a decade at Canon Solutions America, a subsidiary of Canon USA Company, where he was in a variety of management and executive roles. At MNJ, Ben remains focused on...

Host Amy Babinchak interviews Josh Barker from TechRug (the Technology Risk Underwriting Group). Their topic is: The Insurance Landscape for MSP’s. Amy starts out with the big question: What’s up with the big price increases? Is it all ransomware? And just so we don’t put all the blame on the “bad guys,” Amy and Josh also discuss the promises made by MSPs that get them into trouble. If your web site embellishes your...

I caught up with Paul Green again, from Paul Green’s MSP Marketing. One of the first things Pauls says is that you can’t really speed up sales most of the time because you don’t have the power place your prospects in a position of “needing” your services. Your goal is to be there when they realize they have a need. But you can’t create the need. In this interview, Paul talks about the power of physical...

I caught up with Amy as she’s running around (virtually) getting ready for the big Acronis Summit 2020. More information at https://summit.acronis.events. The Acronis Summit is . . .October 19-20-21 Registration is free athttps://summit.acronis.events Amy is a long-time friend of the Channel and is now the Channel Chief Evangelist at Acronis. She is organizing a number of the sessions for the Summit, including all of the...

I caught up with Michael Slater, Director of Corporate Sales at Sherweb. Sherweb has promised that the 2020 Accelerate conference will be focused on MBA for MSPs. Accelerate is always focused on education, and 2020 will continue that approach. Historically, Accelerate has been held in Montreal. So, they decided to move to Florida this year. Well . . . then 2020 happened. Now, the conference is 100% virtual, but still packed with lots of...

Today’s guest is Todd Snapp from Stridepoint, the developer of Relay Managed Security Awareness. We do a deep dive into “Security Awareness” services. And, of course, my big question was about the managed piece of this. Several companies will now send out test phishing email to catch client users opening things they shouldn’t. Relay Managed Security Awareness goes way beyond this, including preventive micro education....

Today’s guest is Victor Raessen, founder of MSP Navigator. What are the first three questions every new MSP asks? 1) How do I get clients? 2) What are you using for RMM? 3) What are you using for PSA? Victor won’t help you for #1, but MSP Navigator is designed to help you with #2, #3, and all the other “What are you using for” questions. Victor has worked in the IT Managed Services space for more than 20 years and has...

Our guest this week is JB Fowler, CPO of Domotz. Domotz is a fast growing provider of a remote network monitoring and management system for all connected devices and IoT systems. The system is super affordable and enables MSPs to offer new IoT and security services for all connected devices – from cameras to VoIP systems. JB has spent over 20 years in the networking industry where he has led product strategy for a number of players in...

I sat down (virtually) with Harry Brelsford, the true found of the SMB IT consulting community worldwide. For more than twenty years, Harry has been the prime mover and shaker at SMB Nation, and is the author of more than twenty books, primarily focused on technology and consulting in the SMB space. Many years ago, Harry wrote one of my favorite books on how to be a technology consultant – SMB Consulting Best Practices. For years I had...

Brian Doyle meets up with host James Kernan to discuss customer engagement. Most MSPs have rock-solid service delivery process. But – the simple things, like checking in outside of assisting customers when not in duress, get lost. Listen in for some tips on improving your connections and how it can improve your business. Brian spent nearly 20 years in the MSP industry owning his own shop, as a partner in a Regional Managed Data Center, and...