Patching the Human & The SMBKitchen Project

Patching the Human & The SMBKitchen Project

In the July 1st episode of Odd Tuesdays, Karl talks to Phil Elder and Susan Bradley from the SMBKitchen Project. The pair talk about the managed services educational programs they are involved in and offer the chance for a lucky Odd Tuesdays’ listener to win a year-long membership to the SMBKitchen ASP Project. The episode also features Third…

Hybrid On Premise Cloud & Conceptual Selling

Hybrid On Premise Cloud & Conceptual Selling

June 17th’s episode of Odd Tuesdays features Zynstra CEO Nick East and Fully Expressed Potential’s Jenifer Landers, both of whom are keynote speakers in this month’s Systematic Success 2014 online conference.  In this episode, Nick outlines a solution Zynstra is gearing up to launch in North America this fall, a solution for those requiring something on premise…

The Profit Value of Working in Real Time

The Profit Value of Working in Real Time

Catch June 3rd’s episode of Odd Tuesdays where MSP Coach Manuel Palachuk talks about the importance of everyone from management to admin working in real time in your managed service business. Manuel just completed a 5-week course covering the specifics of how to implement working in real time. The Critical Habit for Success: Working in Real Time…

Automated Prospecting & Sales Tools for Your MSP Business

Automated Prospecting & Sales Tools for Your MSP Business

  The May 6th episode of Odd Tuesdays featured Gil Cargill, a rockstar sales consultant with nearly 40 years experience in sales, including an outstanding career at IBM. Gil discusses tips on automated prospecting tools and how MSPs and VARs can make the best use of a sales person in their business. The show also…

How business-grade Sync is Changing The Security and Remote Access Landscape

How business-grade Sync is Changing The Security and Remote Access Landscape

April 15th’s episode of Odd Tuesdays, Ted Hulsy, VP of Marketing at eFolder joins Karl to talk about sync and security for MSPs and VARs. Rayanne Buchianico, from ABC Solutions also features in the episode in our Oddballs segment. Rayanne continues her QuickBooks tips series with today’s tips surrounding the variety of preferences you can take advantage of in making QuickBooks…

Molding Your First Employee & Keeping Techs Motivated

Molding Your First Employee & Keeping Techs Motivated

On our April 1 episode, Josh Peterson, Co-founder of Bering McKinley and a keynote at this year’s annual SMB Online Conference, joins Karl to discuss tech hiring tips. Josh advises MSP business owners to learn how to “right size” your personnel – a concept involving not targeting MCSCs or the top-level techs for your business, but rather aiming…

Lead with Training, Follow With Managed Services

On March 18th’s episode of Odd Tuesdays, Karl talks to Chip Reaves, from Bigger-Brains, about their Bigger MSP Program. The program is a high quality video series featuring online training for business professionals covering Windows 8, QuickBooks, Microsoft Office, Gmail, sales & marketing, and more. There is some mention that MSPs often neglect to consider the budgets SMBs designate…

HIPAA and HaaS

On March 4th’s episode of Odd Tuesdays, Karl speaks with April Sage, from Online Tech, to discuss HIPAA compliance – a topic our Odd Tuesdays audience has been asking more and more about (Follow Karl’s HIPAA Pinterest Board). April encourages MSPs to embrace the notion of HIPAA compliance because trying to work against or get around the…

Defining Your MSP Role – From Turning a Screw Driver to C Level Executive

On Feb. 18th’s episode of Odd Tuesdays, Karl speaks with GFI Max’s Dave Sobel and GFI client Neil Holme, from Impact Business Technology. There is discussion on how one defines their MSP role to their clients. Dave says it important MSPs become bolder in the way they define their role to their clients. He maintains that you need to…