Go To Market with Remote Support Service

Go To Market with Remote Support Service

This SMB Community Podcast is the sixth in a six-part series entitled Go To Market with Remote Support Service, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. Dave starts out this episode focusing on using the Take Control tool as a way to differentiate yourself from other service providers. More specifically, he has…

Take Control and the Customer Experience

Take Control and the Customer Experience

This SMB Community Podcast is the fifth in a six-part series entitled Take Control and the Customer Experience, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. In this episode, we touch on many features of the Take Control tool designed to help you improve and manage the Customer Experience with your technology consulting…

Episode Four: A New Hope for Security – with Dave Sobel
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Episode Four: A New Hope for Security – with Dave Sobel

This SMB Community Podcast is the fourth in a six-part series entitled Episode IV: A New Hope for Security, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. As you might imaging, the Take Control application from SolarWinds MSP has lots of security built in. In particular, we talk about all the little security-related…

Successfully Implement Your Cloud Service Bundle
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Successfully Implement Your Cloud Service Bundle

This SMB Community Podcast is the third in a six-part series entitled Successfully Implement Your Cloud Service Bundle, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For six episodes, we’re talking about how to get the most out of your remote control tools – and make more money. I really wanted to include this…

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Break-Fix vs. Managed Services – with Dave Sobel

This SMB Community Podcast is the second in a six-part series entitled Break-Fix vs. Managed Services, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For six weeks, we’ll be talking about how to get the most out of your remote control tools – and make more money. Right off the bat, you might…

Manuel Palachuk – Agile Service Delivery
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Manuel Palachuk – Agile Service Delivery

This SMB Community Podcast features my brother Manuel, discussing his new Agile Service Delivery philosophy and training. Basically, Agile Service Delivery applies the principles of “agile” to the industry of managed services. As Manuel says, we stop managing people and start managing the work. One of the big weaknesses of old-school service delivery is that…

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Nigel Moore on the Tech Tribe, Community, Culture, and More

This SMB Community Podcast features Nigel Moore from The Tech Tribe. Topics include his community, crazy selling prices for MSPs, and a great discussion about building culture within your IT business. I always enjoy talking to Nigel. I met him just over ten years ago and am happy to still be doing things together. Of…

Jennifer Fields: Specialized Marketing for MSPs
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Jennifer Fields: Specialized Marketing for MSPs

Jennifer Fields of Astek Marketing has been helping out with my SMB Roadshows this year. She implements marketing programs for managed service providers. Jennifer has been helping MSPs for more than five years. She’ll help you build a list, clean it, pre-approve it, and “warm” it so that people know who you are when you…

Josh Peterson: Mergers, Acquisitions, and How to Survive as a Small Shop In a Fast Changing World
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Josh Peterson: Mergers, Acquisitions, and How to Survive as a Small Shop In a Fast Changing World

I had a great interview with Josh Peterson of Bering McKinley (https://beringmckinley.com) about the state of our industry and what small IT consultants need to be paying attention to. Our first topic was actually unplanned. We just started talking about what we’re seeing as we travel around the country and meet MSPs. What we’re both…