LogicMonitor Provides Pure SaaS-Based Infrastructure Monitoring

LogicMonitor Provides Pure SaaS-Based Infrastructure Monitoring

Kevin McGibben – CEO of LogicMonitor – met up with me at the ConnectWise IT Nation conference in Orlando Friday. LogicMonitor is a “pure SaaS based IT infrastructure monitoring service.” We talked about what that means and why it is NOT an RMM tool. LogicMonitor discovers and analyzes everything at the hardware level and up…

PacketTrap Finds Success at IT Nation 2012
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PacketTrap Finds Success at IT Nation 2012

I caught up with Jason Samples from PacketTrap at the ConnectWise IT Nation conference in Orlando. My first question was “What are you doing here?” PacketTrap has both a PSA and an RMM tool. Their RMM tool is an “agent/agent-less hybrid” that integrates fully with other PSA systems – including ConnectWise. So they are having…

Cloud Nation Announces Three-Tiered Launch
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Cloud Nation Announces Three-Tiered Launch

Final Report from SMB Nation Fall 2012. Our final interview from SMB Nation’s Fall conference is with Tom Poole, Founder and CEO of Cloud Nation. Cloud Nation is an SMB Nation family brand. Cloud Nation has created a three-pronged program for helping MSPs make it to the cloud. Their goal is to provide a system…

At SMB Nation, the “Death of SBS” Conversation is Over
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At SMB Nation, the “Death of SBS” Conversation is Over

Report from SMB Nation Fall 2012. Near the end of this year’s SMB Nation, I caught up with Mike Bayless from America’s Tech Support in Sacramento. Mike says that networking with other MSP partners is the biggest benefit to attending. “The majority of what happens here for me is either at the exhibitor booths, or…

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Datto Destroys and Recovers a Machine Live at SMB Nation

Report from SMB Nation Fall 2012. I was wandering past the Datto booth at SMB Nation and stopped to chat with Shannon Kohn, the Director of Marketing and Channel Relations. She invited me to watch them blow things up. We recorded a brief podcast. Download the Interview with Shannon Kohn here. Find out more about…

Regina Ciardiello – Report from SMB Nation and News About Jeremiah
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Regina Ciardiello – Report from SMB Nation and News About Jeremiah

Report from SMB Nation Fall 2012. I had a good chat with Regina Ciardiello, Editor of SMB Nation magazine while I was in Las Vegas. Regina wrote the Daily Gazette “newsletter” for the event. In addition to the plug for next year’s SMB Nation conference, Regina gave us some information about SMB Nation staff member…

MSP and IAMCP – A Powerful Combo
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MSP and IAMCP – A Powerful Combo

Interview with Jon Sastre One of the best interviews I had at SMB Nation was with Jon Sastre, one of the IAMCP leaders at the state, national, and international levels. Jon is also a very successful managed service provider, value added reseller, and system integrator. Jon’s company is Conquest Technology Services of Southern Florida. They…

Manuel Palachuk Provides Top-Notch Coaching for MSPs
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Manuel Palachuk Provides Top-Notch Coaching for MSPs

One of the reasons I love working with my brother Manuel is that he is AMAZING at defining and implementing successful processes. Earlier this year he started a new coaching program geared specifically toward Managed Service Providers. Manuel was the President of my MSP (KPEnterprises) for three years. After that he took a position as…

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Rob Patterson Runs an Amazing IT Pro User Group in New York City

Rob Patterson talked to me at SMB Nation about his very successful IT Pro group in New York City – the New York Small Business Server Group. He revealed to us the secrets of holding a meeting, plus the Pre-meeting meeting and the Post-meeting meeting. There’s no B.S. here: Rob is one of the great…