I always like catching up with Dan Wensley from Level Platforms. Dan makes a point of starting out this interview with a ringing endorsement of the IT Nation conference.
Level Platforms recently added helpdesk and NOC support for MSPs. The phones are answered in North America – primarily in Ottawa, Ontario. The key to success is the integration with clients’ existing RMM solution.
We talked quite a bit about the lessons from Hurricane Sandy and the power of cloud services during a disaster. Hurricane Sandy was a real test for how MSPs will react to disasters in the age of cloud-based management and disaster recovery.
Dan is proud of the performance of their NOC during the hurricane, and he’s confident that they will perform just as well in the next disaster.
Download the Interview with Dan Wensley from Level Platforms here.
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