Posts made in November, 2012

Robert Crane: Office 365 + SharePoint in the Cloud is a Great Combo

Robert Crane: Office 365 + SharePoint in the Cloud is a Great Combo

One of my favorite resources in the SMB community is Robert Crane – Directory of the Computer Information Agency. You can find him at CIAOPS.com. I refer to Robert as a resource because he really is “the man to know” with regard to SharePoint. That includes the SharePoint services shipped with Small Business Server 2003, 2008, 2011, the free version from Microsoft, or the full-price product now available as a hosted...

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AVG Cloud Care Packages AV, Content Filtering, and Remote IT Service

AVG Cloud Care Packages AV, Content Filtering, and Remote IT Service

AVG Announces Cloud Care As I was wandering the floor at IT Nation, Jessica Turner from AVG stopped me to give me some information about the new AVG program: Cloud Care. Then Austen Clark wandered up to hand me to AVG marketing goodies. I assumed he was an AVG employee, but he’s a very happy client of theirs and volunteered to hand things out. So I snapped this picture:   Jessica agreed to an interview. She brought me up to speed on...

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Continuum Worked Flawlessly During Hurricane Sandy

Continuum Worked Flawlessly During Hurricane Sandy

As the IT Nation show was winding down, I talked to some guys from Continuum. Joe Consolmagno is a Technical Account Manager for the Mid Atlantic Region. Raymond Vrabel is Director of Technical Account Management. Continuum was at IT Nation to talk to partners about how they integrate with a variety software programs. In addition, they introduce a variety of products. I asked Joe about the performance of Continuum worked during Hurricane...

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Level Platforms’ NOC Performed Great Service During Hurricane Sandy

Level Platforms’ NOC Performed Great Service During Hurricane Sandy

I always like catching up with Dan Wensley from Level Platforms. Dan makes a point of starting out this interview with a ringing endorsement of the IT Nation conference. Level Platforms recently added helpdesk and NOC support for MSPs. The phones are answered in North America – primarily in Ottawa, Ontario. The key to success is the integration with clients’ existing RMM solution. We talked quite a bit about the lessons from...

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Nancy Hammervik Wins an Award – and then Rushes to Catch IT Nation

Nancy Hammervik Wins an Award – and then Rushes to Catch IT Nation

My friend Nancy Hammervik is the Senior Vice President, Industry Relations at CompTIA. On November 9th she was awarded a Bronze Stevie Award as “Female Innovator of the Year – Government or Non-Profit – 11 to 2,500 Employees.” The Stevie Awards were created to honor and generate public recognition of the achievements and positive contributions of organizations and business people worldwide. All organizations and individuals...

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Interview: Alan McDonald, President of Xilocore

Interview: Alan McDonald, President of Xilocore

Alan McDonald is President and CTO of Xilocore. Xilocore is a “business continuity and disaster recovery” company focused value added resellers. The develop entire disaster preparedness plans that can be added to managed service offerings. In addition to simply having a business continuity plan, Alan talks about testing recovery systems on a regular basis. He notes that the most successful partners for his product are those that...

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Kent McNall of Quosal Talks about the LabTech/Quosal/ConnectWise Killer Combo

Kent McNall of Quosal Talks about the LabTech/Quosal/ConnectWise Killer Combo

While at IT Nation last weekend, I grabbed Kent McNall, CEO of Quosal for a quick interview. This “killer combo” of products is one of the most impressive things I saw over the weekend. Quosal was one of the highlighted products in Arnie Bellini’s keynote speech. Kent gave us some of the details about how Quosal connects the LabTech RMM to the ConnectWise PSA. We talked in some depth about the “possibility engine”...

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Ian Watkins Traveled from the UK for IT Nation

Ian Watkins Traveled from the UK for IT Nation

One of the fun people I don’t get to see enough is Ian Watkins from the UK. He has been using ConnectWise for seven years. I caught up with Ian as he was in line to get into one of the breakout sessions. So we recorded this podcast in the hallway. He gives us his perspective on the data protection issues for companies in the UK and European Union. We also talked about other vendors — and some comments about the music at the...

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PacketTrap and Labtech Together – A Surprisingly Good Combo

PacketTrap and Labtech Together – A Surprisingly Good Combo

While hanging out in the PacketTrap booth, the talk turned to an interesting product combination that surprised me. Geoff Parker from PacketTrap tells me that a number of partners came by the booth and mentioned that they use these tools together. Hmmm . . . aren’t they both RMM tools? Well, yes, but they each have some outstanding features that makes them even better in combination. This is a quick interview but very interesting. Download...

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ConnectWise-LabTech-Quosal Triple Play – An Interview with Erinn Davis

ConnectWise-LabTech-Quosal Triple Play – An Interview with Erinn Davis

Interview with Erinn Davis, Community Manager for ConnectWise, Labtech, and Quosal Erinn Davis is one of the hardest working people I ran into at IT Nation. We grabbed an empty boardroom to talk about these three products and her role connecting with the community. The “Community Team” currently has 12 people. They manage all partner-facing activities at ConnectWise, Labtech, and Quosal. These activities include facilitating user...

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