In this podcast, I interview Andrew Lassise, a serial entrepreneur who has built Rush Tech Support from his living room in 2014 to a multi million dollar managed services provider. He got sober in 2013 and has an incredible story of triumph over alcoholism and growing and scaling an IT company Andrew also has a podcast, Self Made & Sober. He talks with entrepreneurs who are in recovery and are successful in business. We kick it off with...

I had a lot of fun recording this podcast with Nicholas Ford (Account Executive – Partner Network at SherWeb) and Jacob Wellman (Associate Account Executive at SherWeb). In addition to working together, these guys are friends who have built a great culture in their department. Check out this episode! See the photo we discuss at www.smbcommunitypodcast.com. Topics include fun at work, building a fun culture, and figuring out how...

I interviewed Ahin Thomas, Vice President of Backblaze. He describes himself as “A former bartender, songwriter and hand model.” Ahin previously worked as director of eCommerce at Sears Holdings, was the co-founder and CEO of Vintners’ Alliance, and was the head of marketing for Symphony Commerce. In this interview, Ahin talks about Backblaze’s major products: Computer Backup and Backblaze B2 Cloud Storage. Computer...

I caught up with Chris Wiser last week and grilled him on some of the secrets of creating a million dollar business. The number one need in this industry is sales, and all the elements that lead to that (leads, prospects, appointments). But, as Chris says, even if MSPs get those opportunities, they can’t close “without lowering their price.” Chris Wiser is the Founder and CEO of The Wiser Agency, a Digital Marketing, Coaching...

I interviewed Keith Gillette, founder of TaskTrain, a new documentation tool for checklists and procedures. He describes TaskTrain as “A practical tool to scale your business by eliminating avoidable errors & increasing operational efficiency. Keith Gillette is a “process pragmatist” and Founder/CEO of TaskTrain, a process management SaaS application streamlined for SMBs. Keith has more than 25 years of IT operations...

I had a great chat with my old friend Nigel Moore from Australia about his new book, Package Price Profit. (You can buy it on Amazon in paperback or Kindle edition.) This book is a great overview of pricing and bundling options in the IT service industry. I particularly love his analogy about so-called All You Can Eat: Everything at the buffet is included. If you want us to make a special dish for you, that’s not...

This is a great interview with Jennifer Fields of ASTEK Marketing. I have worked with Jennifer for 2+ years now. She’s the real deal. ASTEK Marketing is based in Kenosha, WI. They have an office there for doing call-downs and follow-ups on the marketing services they provide. ASTEK specializes in marketing for MSPs: strategic planning, direct marketing, executing call-downs, and more. They have a new office in Kenosha, but...