Recent Blog Posts

Karl and Amy talk Retainers

Karl and Amy talk Retainers

Co-hosts Karl Palachuk and Amy Babinchak got together to discuss the use of Retainers in the MSP space. Amy shares exactly how they are applied in her business, the freedom they allow, and how she deals with the question of “roll-over hours.” And more – there’s always more when these two get together. – Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier and Sell My MSP...

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Chris Timm and the Roll of PSAs in your MSP Business

Chris Timm and the Roll of PSAs in your MSP Business

Karl sat down with Chris Timm of Sondela Consulting and Autotask PSA consultant. Listen in as they dive into the roll of PSAs in your Managed Services business, setting up Autotask for success, and the importance of tracking time. Chris started Sondela Consulting to focus on his passion for working with MSPs to help them become more successful and more efficient by understanding and utilising their tools more effectively. Sondela is a Zulu word...

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ID Agent and Vendor Support with Matt Solomon and Natasha Boyko

ID Agent and Vendor Support with Matt Solomon and Natasha Boyko

James Kernan meets up with Matt Solomon and Natasha Boyko discuss the evolution of ID Agent and how serious they are about supporting their vendors. ID Agent provides Dark Web Monitoring + Phishing Simulation & Security Awareness Training, identity & Access Management Matt Solomon is an experienced sales professional with over 15 years in B2B, B2C and B2G environments. Past sales experience includes copyright, licensing, research and...

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Susanne Tedrick – Women of Color in Tech

Susanne Tedrick – Women of Color in Tech

Karl meets with Susanne Tedrick about her new book: Women of Color in Tech: A Blueprint for Inspiring and Mentoring the Next Generation of Technology Innovators. Susanne also gives great advice about how young women of color can get started with a career in tech. Susanne Tedrick is a technical specialist for a leading Fortune 50 technology company. Fiercely committed to increasing participation of women and people of color in STEM educational...

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Double Your Sales Conversions with Simon Severino

Double Your Sales Conversions with Simon Severino

Host Karl Palachuk meets up with Simon Severino to talk about how a strategy sprint can double your sales conversions – even during this tough sales climate. Learn what your bottleneck is with a free sales audit from Strategy Sprints – an $800 value at https://www.strategysprints.com/sales. Simon Severino is the Founder and CEO of Strategy Sprints.Host of the Strategy Show.Expert in Business Strategy, Growth Strategy and...

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IT Companies Working Remote: Advice from Amy Babinchak and Joshua Liberman

IT Companies Working Remote: Advice from Amy Babinchak and Joshua Liberman

Karl sat down with Community Leaders Amy Babinchak and Joshua Liberman to talk about remote work. Amy runs Harbor Computer Services, which always runs a remote operation. They invite all employees in for a weekly meeting, but the rest of the time, they all work remotely. Josh has personally worked remotely for years, but runs an IT consulting company that is build around in-office work. We asked them to give their advice about hiring, culture,...

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Danny Jenkins: Stop Relying on Threat Detection

Danny Jenkins: Stop Relying on Threat Detection

James Kernan meets with Danny Jenkins to discuss how ThreatLocker adds a new and different level of security for MSPs.  ThreatLocker CEO, Danny Jenkins is a technical guru with a deep understanding of corporate IT and cybersecurity. He has an entrepreneurial background and two decades of experience in building and securing corporate networks. Before taking the reins at ThreatLocker®, Danny held CEO and CTO positions at multiple IT...

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