Uncategorized

Manuel Palachuk on Agile Service Delivery

Manuel Palachuk on Agile Service Delivery

I caught up with my brother Manuel right after the first of the year. He’s got quite a lot going on this year. We talked about the concept of Agile Service Delivery – and the course he offers on the topic. There’s also a lot of fund stories in this interview. As you can imagine, we have some history together – both personal and work related. Manuel Palachuk Manuel’s primary web site is...

Read More

Go To Market with Remote Support Service

Go To Market with Remote Support Service

This SMB Community Podcast is the sixth in a six-part series entitled Go To Market with Remote Support Service, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. Dave starts out this episode focusing on using the Take Control tool as a way to differentiate yourself from other service providers. More specifically, he has a great analogy about the place of Take Control in your offering. Rather than “selling” this...

Read More

Take Control and the Customer Experience

Take Control and the Customer Experience

This SMB Community Podcast is the fifth in a six-part series entitled Take Control and the Customer Experience, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. In this episode, we touch on many features of the Take Control tool designed to help you improve and manage the Customer Experience with your technology consulting business. Some of these features are built in (and configurable/customizable). Others come into play...

Read More

Stephanie Chandler on The Nonfiction Book Publishing Plan

Stephanie Chandler on The Nonfiction Book Publishing Plan

Stephanie Chandler is a long-time friend and mastermind partner. We are happy to announce our first book project together – The Nonfiction Book Publishing Plan. Between us, we have almost thirty books. But Stephanie also runs Authority Publishing, so she has experience publishing many more books, focused on almost any audience you can think of. You can learn more about Stephanie on her Speaker Page or Wikipedia. She has been a driving...

Read More

Josh Peterson – Managed Services in a Month Peer Groups!

Josh Peterson – Managed Services in a Month Peer Groups!

My friend and one-time business coach Josh Peterson  has agreed to run a new set of Peer Teams – based on the “Managed Services in a Month” approach to managed services. I hope you’re not too surprised to learn that Josh and I have very similar ideas about most things. Many of you have seen Josh speak at conferences or taken his classes from Bering McKinley or over at Great Little Seminar. This 30 minute interview covers...

Read More

Follow Me

StatCounter

stats for wordpress