Interesting People

From MSP to Marketers

From MSP to Marketers

Had a great talk with C.J. Ezell who launched his newest business, CrossBay Digital Marketing in January. His offerings include web design/hosting, reviews, and local SEO. We also talk about working specific verticals and developing a niche. C.J. launched his first company in 1998. Twenty-two years later, he is still starting new ventures and inspiring others to do the same. He is a frequent speaker at business building events throughout North...

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Amy Babinchak on Employee Training, Consistency, and Culture

Amy Babinchak on Employee Training, Consistency, and Culture

I was very pleased to catch up with Amy Babinchak – One of the new hosts for this podcast – and talk about employee training. This podcast grew out of a series of private emails we exchanged, which grew from an unrelated topic. Here Amy spells out how she helps employees gain knowledge on new technologies while helping to create consistent processes across all technicians. She also talks about the regular meetings they have...

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Chip Reaves: Offer Online Training As a Service

Chip Reaves: Offer Online Training As a Service

I always like to catch up with Chip Reaves from Bigger Brains. Here we’re talking about Online Training as a Service. Chip is a 30-year IT channel veteran who has built five MSP or related businesses and sold four. He’s best known as the founder and CEO of Computer Troubleshooters USA, the world’s largest IT services franchise network. In 2012 Chip created the channel’s first end-user training platform for MSPs...

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Build a Cloud Practice in Microsoft Azure with Nerdio

Build a Cloud Practice in Microsoft Azure with Nerdio

Featured Guest: Joseph Landes I talked with Joseph Landes from Nerdio about the specifics of moving clients to the Azure cloud – and the special tools Nerdio employs to make sure you know what it will cost. They also have some cool tools for reducing the cost of running client operations on Azure. Joseph worked at Microsoft for almost 25 years before joining Nerdio to help MSPs learn how to build a successful and profitable cloud...

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IT Rockstars – Generate leads for your MSP effortlessly using video

IT Rockstars – Generate leads for your MSP effortlessly using video

My guest this week is my friend Scott Millar from IT Rockstars and MSP Video Academy. Scott is the founder of IT Rockstars. He has an extensive career spanning both IT and marketing. As systems engineer at heart, Scott saw an opportunity at a young age in generating leads to his break-fix computer repair business using online marketing techniques. This evolved into the managed service space where Scott has worked for over 15 years. Now...

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