Recent Blog Posts

TaskTrain – Pragmatic Process Management

TaskTrain – Pragmatic Process Management

I interviewed Keith Gillette, founder of TaskTrain, a new documentation tool for checklists and procedures. He describes TaskTrain as “A practical tool to scale your business by eliminating avoidable errors & increasing operational efficiency. Keith Gillette is a “process pragmatist” and Founder/CEO of TaskTrain, a process management SaaS application streamlined for SMBs. Keith has more than 25 years of IT operations...

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Nigel Moore – Package Price Profit

Nigel Moore – Package Price Profit

I had a great chat with my old friend Nigel Moore from Australia about his new book, Package Price Profit. (You can buy it on Amazon in paperback or Kindle edition.) This book is a great overview of pricing and bundling options in the IT service industry. I particularly love his analogy about so-called All You Can Eat: Everything at the buffet is included. If you want us to make a special dish for you, that’s not...

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Killing IT with MDF – Market Development Funds

Killing IT with MDF – Market Development Funds

This is a great interview with Jennifer Fields of ASTEK Marketing. I have worked with Jennifer for 2+ years now. She’s the real deal. ASTEK Marketing is based in Kenosha, WI. They have an office there for doing call-downs and follow-ups on the marketing services they provide. ASTEK specializes in marketing for MSPs: strategic planning, direct marketing, executing call-downs, and more. They have a new office in Kenosha, but...

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Vince Tinnirello: Climbing the Mountain to Work-Life Balance

Vince Tinnirello: Climbing the Mountain to Work-Life Balance

It’s always great to catch up with my old friend Vince Tinnirello. Vince Tinnirello Vince is the Managing Director of Anchor Network Solutions, a Denver-based managed IT service provider, founded in 2002. He is the immediate past Chair of the CompTIA Managed Services Community, and very passionate about the IT Services industry and the service Anchor delivers to its clients. Vince lives in the foothills of Denver, and when not...

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Richard Tubb: How to Increase Productivity When Running a Business

Richard Tubb: How to Increase Productivity When Running a Business

Since selling his Managed Service Provider business, Richard has helped dozens of MSPs to grow their own companies. He works with the owners of IT businesses to help them free up their time, concentrate on doing what is important and making more money. In his interactive presentations, Richard offers some practical advice on how he would run a great MSP today — including his tips for selling MSP services. Richard has a great book called...

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How to Start and Run a Successful I.T. Company – Without Using your Shirt

How to Start and Run a Successful I.T. Company – Without Using your Shirt

Today’s guest is Mr. Tim Taylor, author of How to Start and Run a Successful I.T. Company – Without Using your Shirt, available on Amazon, Amazon Kindle, and Audible. Tim is from Memphis, TN. He has always worked in the IT field. When he was 40, he started his own practice out of the trunk of his car. Today, he runs a multi-million dollar practice in Florida and employs over 15 people. Tim Taylor Tim likes to help people...

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Bob Nitrio: Transforming Mobility into Productivity

Bob Nitrio: Transforming Mobility into Productivity

After a 20 year career as a commercial general contractor and 25 years as a small business consultant and IT provider, Bob Nitrio made two major decisions. The first was to move from California to Arizona for family purposes. The second was to move way from managed services and concentrate on his partnership with a software developer who had some amazing ideas for how mobile phones could be used by businesses and organizations. Bob...

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