Recent Blog Posts

Kendra Lee on Differentiation

Kendra Lee on Differentiation

Differentiating Your IT Business I had a great chat with Kendra Lee yesterday. She pinged me about the topic of “Differentiation” and I thought it was a great idea for a podcast. (Side Note: I am disabling this built-in camera and it will never be used again. My apologies.)   Kendra is the founder of The KLA Group – which you can check out at www.klagroup.com or www.klagroup.com/blog. In this interview we talked a bit...

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SOP Culture: Raj Goel

SOP Culture: Raj Goel

You know I’m all about SOPs (Standard Operating Procedures). So I was happy to talk to Raj Goel about his “SOP Culture” project. He has defined a series of SOPs for I.T. Professionals. They are available on a subscription basis. Check out the interview here:   This interview is about half an hour. Links mentioned in the video are linked below.   Audio Listen to the Podcast. Links mentioned in this...

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Rayanne Buchianico – Financial Processes that Make All The Difference

Rayanne Buchianico – Financial Processes that Make All The Difference

I had a great talk with Rayanne Buchianico yesterday. We covered Sell My MSP, QuickBooks, important reports to run for your business, and the next course she’s teaching over at Great Little Seminar in October. Here’s the video:   Audio Listen to the Podcast. Links mentioned in this podcast:   Robert Crane’s Blog: http://blog.ciaops.com/2016/09/azure-site-recovery-is-cool.html   Andy Parkes’...

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Interview – Dave Seibert from SMB TechFest

Interview – Dave Seibert from SMB TechFest

I interviewed with Dave Seibert from SMB TechFest about the Fall show. This event is held four times per year in Anaheim, CA. This is always a good event. And this year, I’m pairing it up with my 12th Annual Fall Seminar. More about that on a future podcast.     Audio Listen to the Podcast. Links mentioned in this podcast:     The Need to Know Podcast (Robert Crane) http://blog.ciaops.com/ How to Manage Your Daily...

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Sell Your MSP – Amy Babinchak Says It Really Does Have Value!

Sell Your MSP – Amy Babinchak Says It Really Does Have Value!

We’re kicking off a whole new podcast series here at SMB Community Podcast. So subscribe today so you don’t miss a thing. We’re going to be doing a series of “video call” podcasts of about 30 minutes each. These will be recorded as both a Video and as an Audio download. So you can decide whether you want to watch or just listen. To kick off the new series, I talked with Amy Babinchak from Third Tier and Sell My MSP....

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Interview: Alistair Forbes on the SolarWinds MSP Acquisition of LogicNow

Interview: Alistair Forbes on the SolarWinds MSP Acquisition of LogicNow

I had a great conversation with Alistair Forbes, the new Managing Director of SolarWinds MSP (formerly the General Manager at LogicNow). In case you missed the news yesterday, SolarWinds MSP bought LogicNow. LogicNow CEO Walter Scott now becomes the Executive Vice President of Solarwinds MSP. And Dave Sobel retains his title as Senior Director of Partner Community and Field Marketing. I exchanged a few emails with Dave as he’s traveling in...

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SMB Nation Partners for Success

SMB Nation Partners for Success

Final report from SMB Nation 2015. My guests here are Patrick Houston from Biz Tech Xperts and Rich Maddalena from LogicTree IT. Patrick Houston is the co-founder and editor at Biz Tech Xperts (see www.biztechxperts.com) – Note: Not experts – xperts. BizTechXperts.com is a site for end user clients to come and ask questions. The site pairs you up with people looking for answers. You can then answer their questions and begin to...

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