Recent Blog Posts

Manuel Palachuk – Agile Service Delivery

Manuel Palachuk – Agile Service Delivery

This SMB Community Podcast features my brother Manuel, discussing his new Agile Service Delivery philosophy and training. Basically, Agile Service Delivery applies the principles of “agile” to the industry of managed services. As Manuel says, we stop managing people and start managing the work. One of the big weaknesses of old-school service delivery is that MSPs are taught to schedule, schedule, schedule until the schedule is full....

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Nigel Moore on the Tech Tribe, Community, Culture, and More

Nigel Moore on the Tech Tribe, Community, Culture, and More

This SMB Community Podcast features Nigel Moore from The Tech Tribe. Topics include his community, crazy selling prices for MSPs, and a great discussion about building culture within your IT business. I always enjoy talking to Nigel. I met him just over ten years ago and am happy to still be doing things together. Of course a person can only take so many trips across the ocean in a year, so we do most of our collaboration online. In this...

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Jennifer Fields: Specialized Marketing for MSPs

Jennifer Fields: Specialized Marketing for MSPs

Jennifer Fields of Astek Marketing has been helping out with my SMB Roadshows this year. She implements marketing programs for managed service providers. Jennifer has been helping MSPs for more than five years. She’ll help you build a list, clean it, pre-approve it, and “warm” it so that people know who you are when you contact them. If you’ve purchased a marketing program such as Robin Robins’ Technology Marketing...

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Josh Peterson: Mergers, Acquisitions, and How to Survive as a Small Shop In a Fast Changing World

Josh Peterson: Mergers, Acquisitions, and How to Survive as a Small Shop In a Fast Changing World

I had a great interview with Josh Peterson of Bering McKinley (https://beringmckinley.com) about the state of our industry and what small IT consultants need to be paying attention to. Our first topic was actually unplanned. We just started talking about what we’re seeing as we travel around the country and meet MSPs. What we’re both seeing is a frenzy of M&A (mergers and acquisitions), fueled by an influx of investor capital....

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Stephanie Chandler on The Nonfiction Book Publishing Plan

Stephanie Chandler on The Nonfiction Book Publishing Plan

Stephanie Chandler is a long-time friend and mastermind partner. We are happy to announce our first book project together – The Nonfiction Book Publishing Plan. Between us, we have almost thirty books. But Stephanie also runs Authority Publishing, so she has experience publishing many more books, focused on almost any audience you can think of. You can learn more about Stephanie on her Speaker Page or Wikipedia. She has been a driving...

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Frank Bravata: Use Speaking to Get More Clients

Frank Bravata: Use Speaking to Get More Clients

Frank Bravata is a technology expert, serial entrepreneur, public speaker, best-selling author, podcaster and Veterans’ supporter. He works as a business technology coach assisting companies all over the country to fuel their explosive growth through technology and digital marketing. He is also the president of MSP Speakers, a training firm dedicated to assisting MSPs to become the authority in their marketplaces and to leverage public...

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Gil Cargill: Add 7 Figures to Your Top Line

Gil Cargill: Add 7 Figures to Your Top Line

Gil Cargill is a sales trainer and coach. In this interview he talks about the importance of business-focused communication during sales calls. Too many technicians thing clients care about technology. They don’t. They care about how you can improve their profit, improve their productivity, or help with cashflow. Gil gives some great tips on how to get the conversation started, and to get the prospect to buy in to a productivity audit....

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