Recent Blog Posts

Culture, Motivation, and Jacob Juicebox Wellman

Culture, Motivation, and Jacob  Juicebox Wellman

I had a lot of fun recording this podcast with Nicholas Ford (Account Executive – Partner Network at SherWeb) and Jacob Wellman (Associate Account Executive at SherWeb). In addition to working together, these guys are friends who have built a great culture in their department. Check out this episode! See the photo we discuss at www.smbcommunitypodcast.com. Topics include fun at work, building a fun culture, and figuring out how...

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Backblaze: Heating Up the World of Backup

Backblaze: Heating Up the World of Backup

I interviewed Ahin Thomas, Vice President of Backblaze. He describes himself as “A former bartender, songwriter and hand model.” Ahin previously worked as director of eCommerce at Sears Holdings, was the co-founder and CEO of Vintners’ Alliance, and was the head of marketing for Symphony Commerce. In this interview, Ahin talks about Backblaze’s major products: Computer Backup and Backblaze B2 Cloud Storage. Computer...

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Chris Wiser on Running a 7 Figure MSP

Chris Wiser on Running a 7 Figure MSP

I caught up with Chris Wiser last week and grilled him on some of the secrets of creating a million dollar business. The number one need in this industry is sales, and all the elements that lead to that (leads, prospects, appointments). But, as Chris says, even if MSPs get those opportunities, they can’t close “without lowering their price.” Chris Wiser is the Founder and CEO of The Wiser Agency, a Digital Marketing, Coaching...

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TaskTrain – Pragmatic Process Management

TaskTrain – Pragmatic Process Management

I interviewed Keith Gillette, founder of TaskTrain, a new documentation tool for checklists and procedures. He describes TaskTrain as “A practical tool to scale your business by eliminating avoidable errors & increasing operational efficiency. Keith Gillette is a “process pragmatist” and Founder/CEO of TaskTrain, a process management SaaS application streamlined for SMBs. Keith has more than 25 years of IT operations...

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Nigel Moore – Package Price Profit

Nigel Moore – Package Price Profit

I had a great chat with my old friend Nigel Moore from Australia about his new book, Package Price Profit. (You can buy it on Amazon in paperback or Kindle edition.) This book is a great overview of pricing and bundling options in the IT service industry. I particularly love his analogy about so-called All You Can Eat: Everything at the buffet is included. If you want us to make a special dish for you, that’s not...

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Killing IT with MDF – Market Development Funds

Killing IT with MDF – Market Development Funds

This is a great interview with Jennifer Fields of ASTEK Marketing. I have worked with Jennifer for 2+ years now. She’s the real deal. ASTEK Marketing is based in Kenosha, WI. They have an office there for doing call-downs and follow-ups on the marketing services they provide. ASTEK specializes in marketing for MSPs: strategic planning, direct marketing, executing call-downs, and more. They have a new office in Kenosha, but...

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Vince Tinnirello: Climbing the Mountain to Work-Life Balance

Vince Tinnirello: Climbing the Mountain to Work-Life Balance

It’s always great to catch up with my old friend Vince Tinnirello. Vince Tinnirello Vince is the Managing Director of Anchor Network Solutions, a Denver-based managed IT service provider, founded in 2002. He is the immediate past Chair of the CompTIA Managed Services Community, and very passionate about the IT Services industry and the service Anchor delivers to its clients. Vince lives in the foothills of Denver, and when not...

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