Recent Blog Posts

The State of Insurance in the IT Industry

The State of Insurance in the IT Industry

Host Amy Babinchak interviews Josh Barker from TechRug (the Technology Risk Underwriting Group). Their topic is: The Insurance Landscape for MSP’s. Amy starts out with the big question: What’s up with the big price increases? Is it all ransomware? And just so we don’t put all the blame on the “bad guys,” Amy and Josh also discuss the promises made by MSPs that get them into trouble. If your web site embellishes your...

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Turning Leads into Prospects and Prospects into Clients

Turning Leads into Prospects and Prospects into Clients

I caught up with Paul Green again, from Paul Green’s MSP Marketing. One of the first things Pauls says is that you can’t really speed up sales most of the time because you don’t have the power place your prospects in a position of “needing” your services. Your goal is to be there when they realize they have a need. But you can’t create the need. In this interview, Paul talks about the power of physical...

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Amy Luby on the Acronis Summit 2020

Amy Luby on the Acronis Summit 2020

I caught up with Amy as she’s running around (virtually) getting ready for the big Acronis Summit 2020. More information at https://summit.acronis.events. The Acronis Summit is . . .October 19-20-21 Registration is free athttps://summit.acronis.events Amy is a long-time friend of the Channel and is now the Channel Chief Evangelist at Acronis. She is organizing a number of the sessions for the Summit, including all of the...

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Michael Slater on Sherweb’s Accelerate 2020 Conference

Michael Slater on Sherweb’s Accelerate 2020 Conference

I caught up with Michael Slater, Director of Corporate Sales at Sherweb. Sherweb has promised that the 2020 Accelerate conference will be focused on MBA for MSPs. Accelerate is always focused on education, and 2020 will continue that approach. Historically, Accelerate has been held in Montreal. So, they decided to move to Florida this year. Well . . . then 2020 happened. Now, the conference is 100% virtual, but still packed with lots of...

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How Security Awareness can Finally Start Working for MSPs

How Security Awareness can Finally Start Working for MSPs

Today’s guest is Todd Snapp from Stridepoint, the developer of Relay Managed Security Awareness. We do a deep dive into “Security Awareness” services. And, of course, my big question was about the managed piece of this. Several companies will now send out test phishing email to catch client users opening things they shouldn’t. Relay Managed Security Awareness goes way beyond this, including preventive micro education....

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Vendor Fatigue? Here’s a better way to manage your technology stack

Vendor Fatigue? Here’s a better way to manage your technology stack

Today’s guest is Victor Raessen, founder of MSP Navigator. What are the first three questions every new MSP asks? 1) How do I get clients? 2) What are you using for RMM? 3) What are you using for PSA? Victor won’t help you for #1, but MSP Navigator is designed to help you with #2, #3, and all the other “What are you using for” questions. Victor has worked in the IT Managed Services space for more than 20 years and has...

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Monetizing the IoT opportunity through monitoring connected devices and IoT systems

Monetizing the IoT opportunity through monitoring connected devices and IoT systems

Our guest this week is JB Fowler, CPO of Domotz. Domotz is a fast growing provider of a remote network monitoring and management system for all connected devices and IoT systems. The system is super affordable and enables MSPs to offer new IoT and security services for all connected devices – from cameras to VoIP systems. JB has spent over 20 years in the networking industry where he has led product strategy for a number of players in...

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The Pocket MBA – Great New Book from Harry Brelsford

The Pocket MBA – Great New Book from Harry Brelsford

I sat down (virtually) with Harry Brelsford, the true found of the SMB IT consulting community worldwide. For more than twenty years, Harry has been the prime mover and shaker at SMB Nation, and is the author of more than twenty books, primarily focused on technology and consulting in the SMB space. Many years ago, Harry wrote one of my favorite books on how to be a technology consultant – SMB Consulting Best Practices. For years I had...

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Brian Doyle – Get Better Customer Engagement through Business Reviews

Brian Doyle – Get Better Customer Engagement through Business Reviews

Brian Doyle meets up with host James Kernan to discuss customer engagement. Most MSPs have rock-solid service delivery process. But – the simple things, like checking in outside of assisting customers when not in duress, get lost. Listen in for some tips on improving your connections and how it can improve your business. Brian spent nearly 20 years in the MSP industry owning his own shop, as a partner in a Regional Managed Data Center, and...

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Dortha Hise: How, When, and Why to Hire a Virtual Assistant

Dortha Hise: How, When, and Why to Hire a Virtual Assistant

Karl Palachuk connects with Dortha Hise to talk about virtual assistants and what they can do for you . . . even if you’re a “Type-A” business owner. Check out a few resources from Dortha to get started: VA Prep Checklist & Worksheets – if you’re ready to hire a VA, this checklist and worksheets will provide you with questions to ask, a place to track your logins, make notes for budget, must-haves, etc. –...

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Welcome to . . .

The SMB Community Podcast

Produced by Small Biz Thoughts.

With hosts Amy Babinchak, James Kernan, and Karl W. Palachuk.

SMB Community Podcast We're dedicated to making every IT professional a successful IT professional!

The SMB Community Podcast is a thirty-minute interview format. We feature news, commentary, and interesting vendors.

A new episode drops every Thursday. Show notes are posted here. Also look for us on Stitcher or your favorite pod catcher.

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