Recent Blog Posts

Manuel Palachuk on Agile Service Delivery

Manuel Palachuk on Agile Service Delivery

I caught up with my brother Manuel right after the first of the year. He’s got quite a lot going on this year. We talked about the concept of Agile Service Delivery – and the course he offers on the topic. There’s also a lot of fund stories in this interview. As you can imagine, we have some history together – both personal and work related. Manuel Palachuk Manuel’s primary web site is...

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Erick Simpson Launches His Consulting Practice

Erick Simpson Launches His Consulting Practice

Erick Simpson is my long-time friend and fellow coach. My good friend Erick Simpson, formerly the Co-Founder, Senior Vice President, and CIO of SPC International, is now out doing consulting on his own. This is his first interview in his new role as an IT Business Transformation and Channel Growth Expert. Erick is an author and consultant, a former MSP, a great coach, and one of the pioneers of the Managed Services business...

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Go To Market with Remote Support Service

Go To Market with Remote Support Service

This SMB Community Podcast is the sixth in a six-part series entitled Go To Market with Remote Support Service, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. Dave starts out this episode focusing on using the Take Control tool as a way to differentiate yourself from other service providers. More specifically, he has a great analogy about the place of Take Control in your offering. Rather than “selling” this...

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Take Control and the Customer Experience

Take Control and the Customer Experience

This SMB Community Podcast is the fifth in a six-part series entitled Take Control and the Customer Experience, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. In this episode, we touch on many features of the Take Control tool designed to help you improve and manage the Customer Experience with your technology consulting business. Some of these features are built in (and configurable/customizable). Others come into play...

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Episode Four: A New Hope for Security – with Dave Sobel

Episode Four: A New Hope for Security – with Dave Sobel

This SMB Community Podcast is the fourth in a six-part series entitled Episode IV: A New Hope for Security, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. As you might imaging, the Take Control application from SolarWinds MSP has lots of security built in. In particular, we talk about all the little security-related details that many people don’t worry about. This includes securing endpoint connections, clipboard...

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Successfully Implement Your Cloud Service Bundle

Successfully Implement Your Cloud Service Bundle

This SMB Community Podcast is the third in a six-part series entitled Successfully Implement Your Cloud Service Bundle, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For six episodes, we’re talking about how to get the most out of your remote control tools – and make more money. I really wanted to include this discussion of implementing cloud services in this podcast series. As you may know, I am a huge...

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Break-Fix vs. Managed Services – with Dave Sobel

Break-Fix vs. Managed Services – with Dave Sobel

This SMB Community Podcast is the second in a six-part series entitled Break-Fix vs. Managed Services, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For six weeks, we’ll be talking about how to get the most out of your remote control tools – and make more money. Right off the bat, you might think that Dave and I would wave our hands and dismiss Break/Fix as a business model. But the truth is, there are still...

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