Recent Blog Posts

Take Control and the Customer Experience

Take Control and the Customer Experience

This SMB Community Podcast is the fifth in a six-part series entitled Take Control and the Customer Experience, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. In this episode, we touch on many features of the Take Control tool designed to help you improve and manage the Customer Experience with your technology consulting business. Some of these features are built in (and configurable/customizable). Others come into play...

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Episode Four: A New Hope for Security – with Dave Sobel

Episode Four: A New Hope for Security – with Dave Sobel

This SMB Community Podcast is the fourth in a six-part series entitled Episode IV: A New Hope for Security, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. As you might imaging, the Take Control application from SolarWinds MSP has lots of security built in. In particular, we talk about all the little security-related details that many people don’t worry about. This includes securing endpoint connections, clipboard...

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Successfully Implement Your Cloud Service Bundle

Successfully Implement Your Cloud Service Bundle

This SMB Community Podcast is the third in a six-part series entitled Successfully Implement Your Cloud Service Bundle, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For six episodes, we’re talking about how to get the most out of your remote control tools – and make more money. I really wanted to include this discussion of implementing cloud services in this podcast series. As you may know, I am a huge...

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Break-Fix vs. Managed Services – with Dave Sobel

Break-Fix vs. Managed Services – with Dave Sobel

This SMB Community Podcast is the second in a six-part series entitled Break-Fix vs. Managed Services, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For six weeks, we’ll be talking about how to get the most out of your remote control tools – and make more money. Right off the bat, you might think that Dave and I would wave our hands and dismiss Break/Fix as a business model. But the truth is, there are still...

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What to Look for in a Remote Support Tool – with Dave Sobel

What to Look for in a Remote Support Tool – with Dave Sobel

This SMB Community Podcast is the first in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For the next six weeks, we’ll be talking about how to get the most out of your remote control tools – and make more money. Here, Dave talks about the core features of the SolarWinds MSP’s Take Control tool. These include one-to-many...

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Manuel Palachuk – Agile Service Delivery

Manuel Palachuk – Agile Service Delivery

This SMB Community Podcast features my brother Manuel, discussing his new Agile Service Delivery philosophy and training. Basically, Agile Service Delivery applies the principles of “agile” to the industry of managed services. As Manuel says, we stop managing people and start managing the work. One of the big weaknesses of old-school service delivery is that MSPs are taught to schedule, schedule, schedule until the schedule is full....

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Nigel Moore on the Tech Tribe, Community, Culture, and More

Nigel Moore on the Tech Tribe, Community, Culture, and More

This SMB Community Podcast features Nigel Moore from The Tech Tribe. Topics include his community, crazy selling prices for MSPs, and a great discussion about building culture within your IT business. I always enjoy talking to Nigel. I met him just over ten years ago and am happy to still be doing things together. Of course a person can only take so many trips across the ocean in a year, so we do most of our collaboration online. In this...

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